Smartsheet for Outlook only works on default email account.

philippejj0421

I installed the Smartsheet for Outlook App and it works fine *BUT* it only shows up on my default email. 

I am running Outlook 2016 on Windows 10 and I am using Outlook to access 7 emails accounts,  both business and personal (a mix of MS Exchange, Pop, IMAP) . I have installed "Smartsheet for Outlook" and it works fine on my default Inbox (The Smartsheet logo is visible in the upper right corner of the Outlook) 

However, when I switch to the inbox of one of my other mailboxes, the Smartsheet logo disappears from the Outlook dashboard. 

Mick Jordan

HI, I have come across this too.  It is tied into a specific Office 365 Outlook and Smartsheet account and as such I don't believe it can cater for more than one account.   Perhaps a feature request?

Mick

philippejj0421

You are correct that the account it is attached to is an Office 365 email.

I am going to make a formal enhancement request.

lynneTMC8641

Did anyone ever find a solution for this? We are experiencing the same issue.

Matthew Harrison

Same issue here.

 

user@     fine

shared@    add-in disappears from the ribbon.