Smartsheet for Outlook only works on default email account.

edited 12/09/19 in API & Developers

I installed the Smartsheet for Outlook App and it works fine *BUT* it only shows up on my default email. 

I am running Outlook 2016 on Windows 10 and I am using Outlook to access 7 emails accounts,  both business and personal (a mix of MS Exchange, Pop, IMAP) . I have installed "Smartsheet for Outlook" and it works fine on my default Inbox (The Smartsheet logo is visible in the upper right corner of the Outlook) 

However, when I switch to the inbox of one of my other mailboxes, the Smartsheet logo disappears from the Outlook dashboard. 


  • HI, I have come across this too.  It is tied into a specific Office 365 Outlook and Smartsheet account and as such I don't believe it can cater for more than one account.   Perhaps a feature request?


  • You are correct that the account it is attached to is an Office 365 email.

    I am going to make a formal enhancement request.

  • Did anyone ever find a solution for this? We are experiencing the same issue.

  • Same issue here.


    [email protected]     fine

    [email protected]    add-in disappears from the ribbon.