Manager receives blank form

BLopanec ✭✭
edited 12/09/19 in Smartsheet Basics

Hello all - I am new but really enjoy everything that has been shared and contributed. 

I sent my manager an Update Request for a sheet. He indicates that when he opens it, he only gets a blank page. I, however, am able to click the "Open Update Form" and the form opens right up for me.  What might I be doing wrong?


Thank you,



  • Javed Hassan
    Javed Hassan ✭✭✭✭

    When you sent the update request, did you send it through the "send update request" functionality, or did you send a hyperlink to a form you created? These two work differently.

    If you used the update request, verify what you chose to include (e.g. All Columns". If you used the form, verify it's live.

    If you have any screenshots of what you or your manager are seeing, those could help if you're still having trouble.