Barcode Scanner not showing Barcode Picture

justin46491

I am trying to update our inventory system to Smartsheets and I want to take a picture of a Barcode and instead of geting the picture of the Bar Code I am getting just the numbers.  How can I go about fixing this?

 

 

Andrée Starå

Hi Justin,

iOS or Android? On iOS, there are two choices, a barcode scan or camera. 

I hope this helps you!

Best,

Andrée Starå - Workflow Consultant @ Get Done

justin46491

Andree,  

 

I am using an iOS system.  I have tried using both and only the camera feature works.  

 

I would prefer to use the Barcode scan instead any thoughts?

 

 

Andrée Starå

Where in the sheet are you when you're trying to take a photo of the barcode? 

justin46491

on the desk in my office.  I am working on a demo to make sure it is going to work before i label the boxes

Andrée Starå

I meant on the Smartsheet sheet, which cell, column type and so on. Maybe it isn't working because what you're trying isn't supported.

justin46491

I am in the barcode tab

justin46491

The only thing is that the barcode does have letters in it as well.  Does that matter or will that work and also is there specific types of barcode fonts that can be used?

Andrée Starå

No that doesn't matter because it scans the letters also. Can you take a screenshot and share with me so that I can see where you are trying to take a photo?

Here you have what codes that are supported: https://help.smartsheet.com/articles/2476211-using-the-smartsheet-app-for-ios#scanbarcodes

 

justin46491

Here is the screenshot of where I am trying to place the barcode.

 

 

Andrée Starå

Strange, it works for me. Can you share the sheet or make a copy of it and share that?

justin46491

Andree,

 

I just sent you the share of the copy of the sheet for you to review for me and to see what I might be doing wrong

Andrée Starå

Thanks!

I tried all the options, and it works for me. Can you try with another barcode to see if that works and can you also take a picture of the barcode that isn't working?

justin46491

Andree, 

 

I tried a different bar code and got the same results.

 

I have attached a copy of the barcode that is not working.

 

You did this as a picture not the barcode scan which is what I was trying to do on the app itself.

 

Is that the only thing that is working currently on the app the picture version

 

Andrée Starå

I tried all the options. I'll upload how it looks on my side on my iPhone. Can you check if you see something that's not the same for you?

justin46491

Sure.

 

Please let me know when you have uploaded.

 

Thanks