Dynamically Customize Alert and Request Messages with Placeholders

Shaine GreenwoodShaine Greenwood Employee
edited 02/25/19 in General Announcements
09/12/18 Edited 02/25/19

Type double-curly brackets around the column name {{column name}} in the subject or body, along with any other desired text, when typing a custom alert message—either at the time of creating an alert rule or while editing an existing one.

For more information on this feature, see our help article: https://help.smartsheet.com/articles/2477796

Comments

  • Paul NewcomePaul Newcome ✭✭✭✭✭

    I can't seem to get this to do anything other than add {{ }} around the column name in the subject or body. I have read the help article, but can't seem to get this to do anything...

    thinkspi.com

  • Hi Paul,

    I had to sign out and sign back in, then edit the subject and body on a rule today in order for it to work for me.

    Try going into your rule and deleting then re-adding the brackets.

    Refresh your browser and possibly sign out and back in to Smartsheet.

    If neither of those work, please reach out to our Support team so that they can troubleshoot further.

  • Paul NewcomePaul Newcome ✭✭✭✭✭
    edited 09/14/18

    That did the trick. Thanks!

    thinkspi.com

  • baddamsbaddams ✭✭✭✭✭

    This is awesome.

  • Paul NewcomePaul Newcome ✭✭✭✭✭

    The more I use it, the more I love it.

    thinkspi.com

  • Do placeholders work in REMINDERS?

  • Sheryl PSheryl P ✭✭✭✭✭

    I am having trouble with {{columnname}} today too.  I have support ticket open for other rule issues - I'm wondering if the dynamic fields is part of overall "Rules Issues"

  • Hi Gopikrishna—

    Placeholders work in reminders too!

  • Hi All—

    I'm closing this announcement to comments. If you have any questions about the dynamic placeholders feature, please start a new community discussion.

  • How can I use the Comments column in messages? I tried {{Comments}} and it doesn't work.

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    Hi @Sudipto Chanda

    Unfortunately, it's not possible at the moment to use Smartsheet inbuilt comments feature as placeholders, but it's an excellent idea!

    Please submit an Enhancement Request when you have a moment

    As a possible workaround, you could either add the comments to another column or use a 3rd party solution to copy the last comment to a column.

    Make sense?

    I hope that helps!

    Be safe and have a fantastic week!

    Best,

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    Did my post(s) help or answer your question or solve your problem? Please help the Community by marking it as the accepted answer/helpful. It will make it easier for others to find a solution or help to answer!

    SMARTSHEET PARTNER & CONSULTANT / EXPERT

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

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