What is the main difference between Forms and Update Requests?

SYSPK

Do forms only add the submitted information to a new row? Can they go in the same row where the contact appears in the contact column?

 

I like the update requests but prefer the more customizable forms.

 

Thank you

Andrée Starå

Hi,

Yes, form submissions always create a new row. The forms can never go to an existing row.

The main difference is that with forms you add data and with update requests, you can update/add data on specific row(s).

Best,

Andrée Starå - Workflow Consultant @ Get Done Consulting 

k.mcnamara23941

Wouldn't it be great for forms to be able to update existing rows. I really need this.

Andrée Starå

How would you use it?

SYSPK

Thank you.

 

I will use update requests then. I really liked the forms because for dropdown menus for example, I could add text to include instructions. I liked the headers and separators too

Andrée Starå

Happy to help!

You could add the help text to separate column(s).

Would that help?

 

SYSPK

Yes, that's what I ended up doing.

Thanks

Andrée Starå

Great!

You're welcome!