Editing an Alert gives a Workflow Error

John M Lee

When I try to edit an existing alert I receive the attached error.  We do not have any workflows and I cannot find any 'Advanced' menu.  Help please!

kdalquest62916

New Alerts & Actions process:

I don't seem to be able to separate approvals to different supervisors based upon agent name in in a column.  Has anyone figured out how to do something like that?  The help guide seems to contain info for the previous way the alerts & actions worked.

It appears that I could add a supervisor column and that would allow me to do that, but when the supervisors are out of the office (usually several hours a day) I need to revert the approval process to the back up person- me.  That would be a hassle to have to notify every agent to change the supervisor name listed. 

Any ideas?

 

Shaine Greenwood

Hi John,

Click the dropdown menu under Create a new rule and select Advanced.

You'll have checkboxes to enable the alerts and action rules.

More information on this and other unsupported alert criteria can be found in the help center: https://help.smartsheet.com/articles/2477486-unsupported-alert-criteria

J. Craig Williams

Why wasn't this part of the release notes?

Craig