Connect with peers, share your expertise, and inspire what’s next in Smartsheet — from proven practices to practical how-to insights from fellow users and product experts.
Sign in to join the conversation:
When I try to edit an existing alert I receive the attached error. We do not have any workflows and I cannot find any 'Advanced' menu. Help please!
New Alerts & Actions process:
I don't seem to be able to separate approvals to different supervisors based upon agent name in in a column. Has anyone figured out how to do something like that? The help guide seems to contain info for the previous way the alerts & actions worked.
It appears that I could add a supervisor column and that would allow me to do that, but when the supervisors are out of the office (usually several hours a day) I need to revert the approval process to the back up person- me. That would be a hassle to have to notify every agent to change the supervisor name listed.
Any ideas?
Hi John,
Click the dropdown menu under Create a new rule and select Advanced.
You'll have checkboxes to enable the alerts and action rules.
More information on this and other unsupported alert criteria can be found in the help center: https://help.smartsheet.com/articles/2477486-unsupported-alert-criteria
Why wasn't this part of the release notes?
Craig
Anyway we can make this view only for security purposes? We would like to prevent users from sending responses to other users by accident.
I am currently setting up an automation for people to get notified through their email, when they are prompted. But is there a way that they can reply in the email of a comment that will then go to the specific sheet. This way they do not have access to the sheet, but can just comment through email with updates?
I am extremely frustrated and disappointed with my current Smartsheet experience. I have paid for a Pro subscription, I am the owner and administrator of my account and sheets, and I have confirmed I am logged into the correct account. Despite this, Smartsheet is not recognizing my Pro subscription, and I am unable to…
