Update Requests

Stacy P

I created an update request for our staff to use when we receive subsidy payments. I have the update requests setup so only certain staff will receive the request. It was brought to my attention this morning that some staff are receiving the request who were not on my list for delivery. How is this happening and how can I correct it?

Andrée Starå

Hi Stacy,

It sounds like a bug or that it has something to do with the big update that's happening today at the Smartsheet Engage Conference.

Have you doublechecked the settings? Can you share a screenshot?

I hope this helps you!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

Stacy P

I checked the settings a few times and had another person look in case I missed something. I will attach a screenshot with the employees who received the update request and another with the employees who should have received it. 

Thank you!!!

Stacy