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Retrieve deleted data?
Hi, all: I'm a new user of SmartSheet in an organization that has a few other users, and one team that uses it quite extensively.
Putting out a question that I think I know the answer to, but here goes: One of the users on the team that uses it a lot recently discovered that he believes that several rows of data were deleted from a SmartSheet. Is there any way to see/retrieve that data?
I'm doubting it, but wanted to ask before reporting back.
Thanks, and looking forward to learning more about this great tool!
Comments
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Unfortunatly no there is not a way to retrieve data, a good practice is to create a backup read :
http://help.smartsheet.com/customer/portal/articles/506499
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As James mentioned, backing up your data is the best way to avoid loosing data from collaborator mistakes.
There is good news for you - it is likely the Support team can send the sheet owner a checkpoint of your sheet from before the rows were deleted. Email support@smartsheet.com with the name of the sheet and the approximate time the rows were deleted.
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Thanks to you both for your answers, and Travis for the suggestions. I'll do that right away!
