Where do replies to Update Requests to external parties go?

Kaisha

I've sent a series of Update Requests to external emails and I've had about 50% response rate.  I have had someone check the validity of the remaining email addresses and we've found several of the email addresses are no longer valid (they don't exist) and several others are issuing Out of Office Notifications.

When I have an Update Request that is initiated by an Action, therefore automated, where does the response go?

 

Andrée Starå

Hi Kaisha,

When the update request is initiated automatically with Alerts & Actions, the reply to address is a Smartsheet one so the response won't get to the owner of the rule.

When you send a manual update request, it will be the sender's email as the reply to mail.

Please submit an Enhancement Request when you have a moment.

I hope this helps you!

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting