No notifications in Board view?

Morning all (8am in NZ!)

Just getting to know Smartsheet, but one thing is killing me at the moment and its i cant seem to get ANY notifications working.

Im running a workflow system using the BOARD view, but have also tried switching to list view and still nothing. No matter what i set up under Alerts and Actions NOTHING works...

Ive also seen people talking about NOTIFICATIONS CENTRE, but I dont seem to have one. I have a notifications section but its literally just there to notify me, i cant set anything up.

Ive emailed SS over the last week TWICE with no response at all, so im hoping someone can tell me what im doing wrong?

Thanks in advance