Active Faces

chris@selectps

Hello,

I am a new User to Smartsheet however after sharing a sheet with a number of people I am finding that the "Active Faces" icons associated with a shared user accessing the same sheet at the same time are not showing on my screen (next to the "Share" icon).

I am also finding that the pop up messages (not the Notifications feature) that occur when a Shared User changes something on the same sheet when I access it (at the same time) are also not working.

Is there a setting / button I need to enable for the above to work as per the product tech spec?

Andrée Starå

Hi Chris,

It sounds to me that you aren't looking at the same sheet at the same time. Are you confident that other people are looking/working in the same sheet at the same time as you?

If yes, it could be a bug, and I would recommend that you contact the Smartsheet Support Team directly.

Smartsheet Support Team

Have a fantastic weekend!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting