Complaints - Where to complain.

David Nock
edited 12/09/19 in Smartsheet Basics


Does anyone know how to lodge a complaint concern poor customer/support service?

This is what I am getting from SS support. The Smartsheet website is the only website that cannot be accessed from my organisation.

"Your IT department should be able to troubleshoot and resolve. Restarting the router should assist, but they may need further troubleshooting. I apologize that there is no further assistance I can provide"

Thank you.