Replies to a comment do not send notifications?

allison.bastone24911

Someone posted a comment to me and I was notified because he used the @.

I hit the reply button on the comment and he was not notified of my reply.

In order for notifications to go out - you must use the @?

Seems like a reply should trigger an alert automatically...

I also don't see a way to set up an alert using the creator of the comment (can send an alert if a comment changes, but the it needs to go to someone listed in the sheet...not the person creating the comment).

Is there a way to do this - without having to use the @ - that I am missing?

(to note: cannot use the Update Request feature as this comment is on a Report)

Andrée Starå

Hi Allison,

Unfortunately, you have to use @ to send a notification if there isn't a rule set up to send regardless. Great idea! 

Please submit an Enhancement Request when you have a moment.

there isn't a way to select as a commenter to receive any changes or answers. That is another great idea! 

Please submit an Enhancement Request when you have a moment.

I hope this helps you!

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

allison.bastone24911

Thanks for the reply.  I will submit the enhancement requests.

Andrée Starå

Happy to help!

Best,

Andrée

Mike Daly

Has this enhancement been deployed? The ability to only notify the people making or replying to comments versus everyone being notified?

Franco DiFolco

I was also wondering if these enhancements have been considered? People should be notified if someone is replying to their comment/conversation (even if the @ mentions are not used). I have been missing many replies and conversations because of this.

Don Macisaac

Agreed. This is a must have feature.