Replies to a comment do not send notifications?

allison.bastone24911 ✭✭✭✭
edited 12/09/19 in Smartsheet Basics

Someone posted a comment to me and I was notified because he used the @.

I hit the reply button on the comment and he was not notified of my reply.

In order for notifications to go out - you must use the @?

Seems like a reply should trigger an alert automatically...

I also don't see a way to set up an alert using the creator of the comment (can send an alert if a comment changes, but the it needs to go to someone listed in the sheet...not the person creating the comment).

Is there a way to do this - without having to use the @ - that I am missing?

(to note: cannot use the Update Request feature as this comment is on a Report)