This User cannot accept ownership!

Sepi DehSepi Deh
edited 12/09/19 in Using Smartsheet
11/27/18 Edited 12/09/19

Hello There,

I had created a form in my Workspace and I'm trying to change the ownership to other registered user.

I have encountered below message:

"This user cannot accept ownership at this time. Please retain your ownership or select a different user."



Would you please let me know why we receive this message and how can we resolve it.

Thanking you.

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Comments

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    Hi Sepi,

    Is the user shared to the sheet already? Is the sheet in a Workspace?

    The sheet has to be shared with the user with any permission first to be able to make them the owner but if it's in a Workspace the user has to have Admin access.

    I hope this helps you!

    Have a fantastic week!

    Best,

    Andrée Starå

    Workflow Consultant @ Get Done Consulting

    SMARTSHEET PARTNER & CONSULTANT / EXPERT

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

  • I have moved the page from Workspace to sheets and then I was able to change the ownership.

     

    Thanks a lot for your help :) 

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    Great!

    I'm always happy to help!

    Best,

    Andrée

    SMARTSHEET PARTNER & CONSULTANT / EXPERT

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

  • I shared the Workspace and the Smartsheet to the person to whom I'm transferring ownership. This seems to have solved the issue.

    My recommendation to SS is that they make this a more intuitive action or explain the flow better in the pop up responses.

    I've wasted a bit of time on this now...crying

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    Hi Troy,

    Great recommendation!

    Please submit an Enhancement Request when you have a moment.

    Have a fantastic week!

    Best,

    Andrée Starå

    Workflow Consultant @ Get Done Consulting

    SMARTSHEET PARTNER & CONSULTANT / EXPERT

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

  • Can someone please help me how I can share my smartsheet to the shared mailbox. I have already shared the sheet and workspace to the shared mailbox id. But when I am trying to make it Owner I get this error "This user cannot accept ownership at this time. Please retain your ownership or select a different user." My purpose to make the shared mailbox as a owner so that all the notifications can go via Mailbox name instead mine.

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    Hi @Aatish Chaudhary

    I hope you're well and safe!

    Does the shared mailbox account have a license?

    I hope that helps!

    Be safe and have a fantastic weekend!

    Best,

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    Did my post(s) help or answer your question or solve your problem? Please support the Community by marking it Insightful/Vote Up or/and as the accepted answer. It will make it easier for others to find a solution or help to answer!

    SMARTSHEET PARTNER & CONSULTANT / EXPERT

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

  • Thanks Andrée appreciate your quick reply on this. So if we get a license for the shared mailbox this will resolve right? and we can use the shared mailbox id for all the notification since shared mailbox will be the owner of the sheet after that.

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    @Aatish Chaudhary

    Happy to help!

    Basically, yes, but there are some things to think about when it comes to the specific workflows as well, and what triggers them and similar.

    SMARTSHEET PARTNER & CONSULTANT / EXPERT

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

  • Thank you. One last thing I wanted to ask is if I make the mailbox as a owner can I change the ownership again in future. We have 2-3 members with admin rights to the mailbox so can we all have the capability to change the ownership whenever we want? The reason for asking this to make sure we don't loose the option to change the ownership in future.

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    @Aatish Chaudhary

    You're more than welcome!

    Yes, you can change the owner if needed.

    SMARTSHEET PARTNER & CONSULTANT / EXPERT

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

  • Hi Andrée, Can you please help me with the formula where if the column1 has any value from the list (i.e. test1, test2, test3, test4) the output should be "Test Result".

    I tried this with the formula =IF([Column1]@row, = "Test1" + "Test2" + "Test3" + Test4","Test Result") but the output is coming #INVALID DATA TYPE

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