'Send row' doesn't seem to be working

Tom Mansel

Hi,

The send row' function in my Smartsheet is not working; i can create the email using the dialogue box and select the distribution list (all registered users) but when I click 'send' the email is not getting through to recipients - including me on the cc list.

 

We've checked our spam filters - any ideas as to why this might be happening?

 

Tom

Chuck Muirhead

I am having the same issue with send attachment....Also, I notice that I am not getting any notification emails this morning from SmartSheet.

Chuck Muirhead

I sent a message to support

Travis

Hi Tom and Chuck, there is a slight delay in some emails being sent from Smartsheet. Our Operations team is currently investigating the cause and you can stay up to date through out status page: http://status.smartsheet.com/

RichardO

Does this includes Update Requests?

Travis

Hi Richard, yes it can include any email from the app. 

Travis

Hello, all email issues have been resolved. Please let me know if you continue to have any issues. Thanks! 

Fred Molenaar

I have sent an update request to myself and it is showing pending in the sheet but I didn't receive an email. I do receive emails for changes made in sheets where I have set alerts.

Is there a delay in sending update requests?

 

Thank you,

 

Fred

 

Travis

Hi Fred - there were some reports of emails being delayed but this should have been resolved. Please email support@smartsheet.com and they can help you out!