Application error message

danieljcuth7974271

does anyone know why i am getting the message below or how to fix it

 

formName: ajax

formAction: fa_homeLoadData

httpStatus: 500

Mike Wilday

I have never seen that error before. Try clearing your cache and reloading the application. 

danieljcuth7974271

yep tried that, didn't work

Andrée Starå

Hi Daniel,

If you haven't already, I would recommend that you reach out to the Smartsheet Support Team.

Smartsheet Support Team https://app.smartsheet.com/b/response?type=11 

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

rrahimm74501

I too have this problem. Created a ticket 03165081

jnevills66866

I am getting this same error and requested help twice. Others in our company are having this problem and have requested help. We have not heard anything back. I am not able to share a workspace or folder. This is a real problem!

Matthew Zizzi

Good afternoon, It's 2023 and this error is still prevalent, is there any solution noted by smartsheet support for this? or is this error still unresolved? I am getting this same error when entering a users contact information for a sheet.

Tamer Moustafa

Hi, Is there anyone who managed to solve this issue ?

Rose Howard

I get this problem regularly and then it seems to go away after awhile. I have yet to troubleshoot it in a way that I can reliably fix within a set time frame.

Sharon T

Hi all, I'm new to Smartsheet (still in my trial phase). I had this same issue. If you import the document you need to set a primary column that is not related to a date format. One imported you cannot change Primary column. There may be a work around but I'd recommend detailed draft before import and setting correctly from the outset. I did this and now no error. Hope this helps.