Getting approval notifications to email working

Chris451 ✭✭✭
edited 12/09/19 in Smartsheet Basics

Hello folks,

I have created a travel approval workflow whereby once a request for approval is submitted from a form populating a new row in a sheet, it should notify the approver via email.

I can't seem to get it to work. The notification comes within the notifications center in the app (desktop and mobile), but the email notification just isn't arriving. The approver is the admin of the sheet and is clearly tagged as the email to whom the request should be sent.

Any ideas?