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Problem: Status Email Shows Columns Too Narrow
I have several users who receive update notifications and the columns in their email clients are way too narrow. ย The top image is the way things should look. ย The lower image is what it looks like for some users.
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Anyone else have this issue? ย If so, what have you found to remedy it?
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Thank you in advance. ย _David
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Comments
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Hi David,ย
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I've never seen this in any of the email update notifications. ย The only thing that comes to mind could perhaps be the email client being used by some people?ย
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Natasha
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I agree, Natasha. ย It's definitely the email client because those who use our native (Zimbra) webmail client are just fine and those who use Outlook are having an issue. ย I'm hoping someone else has run into this and has some ideas to fix it.
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D - I spoke with the Support team and they would like to troubleshoot this issue with you. Would you please email them these screenshots and information? Their email address is support@smartsheet.com
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I will check in with the Support team to ensure you get a response quickly!ย
