Conditional formatting not sticking to exported PDF

Jaye Casciano

Hi, 



I have a report that looks perfectly fine when viewing in Smartsheet but when exported to a PDF it throws in a grey fill. There is a conditional formatting that specifically says if the "Resource name headers" column is blank, keep that cell white - and it's a higher priority than everything else. 

Why is this happening when I export to PDF (and Excel)?

Alejandra

Hi Jaye,

If you're still experiencing this behavior, I recommend trying some browser troubleshooting steps like clearing the cookies and cache in your browser, disabling all browser extensions (one by one to identify the extension causing the issue), or you can try using a different browser all together.

If needed, more information on clearing the cookies and cache can be found in our help article (step 2 of "Additional Troubleshooting Steps"): https://help.smartsheet.com/articles/518528-logging-in-and-out#tshoot

You could also find more information about disabling extensions here: https://help.smartsheet.com/articles/1193198-troubleshooting-guide#slow

If this doesn't resolve your issue, please reach out to our Support team.