Can't access any sheets when they're shared with me

Taryn Pope
edited 12/09/19 in Smartsheet Basics

Hi, whenever my boss tries to add me as a viewer to sheets we use to keep track of clients I never receive an email telling me the sheet was shared to me, and the sheet never shows up in my "shared to me" tab. I can't figure out why this is happening. On her end, it says that she shared it with me and i'm listed as a viewer.