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Using Alternate Email addresses

Debbie Schwab
edited 12/09/19 in Archived 2016 Posts

I am an independant project manager who contracts to multiple companies.  I'd like to create different workspaces for my clients, and be able to set up the email address for all sharing and status updates to use the address I have specific to that client.   I have set up an alternate email address in my account info, but I don't see where I can change the email address that the sheet uses to send info?  


  • Christian Wells
    edited 02/10/16

    Hi Debbie,

    I think you can create different contacts (Add a differentiator to your name like "Pepsi -Debbie" & "Schwab"), and they can be in your contact list for use in the smartsheets you create, but I dont think you could have multiple addresses for your account.  That would require multiple accounts.


  • Travis
    Travis Employee

    Hi Debbie, it sounds like you want to share the sheets to the new email address, correct?


    To do this, open the sheet, select the Sharing tab at the bottom and enter the email address of the user you want to share the sheet to. You can remove users from sharing on this menu as well.


    If this is not what you are looking for, could you provide a little more detail about your question? 

  • Debbie Schwab

    Thanks Travis.  So here is what the issue is.  I have an account under my email address for my company.  I create a sheet for each project that I manage.   When I need to invite people to the share the sheet, or if I email reports or update requests the email comes from my email address.   For individual projects this isn't a problem, but I also manage projects for other companies, and when I send anything to their customers or staff the email needs to come from the email that they have created for me and not from my primary email.


    I understand that I can create the sheet under my primary email, then share it with my other email but this requires me to log in and out, and since I do this for 3 different companies it is tedious and I run the risk of sending info from the wrong account (bad since the companies I represent are competitors).  


    I noticed when I go into my account I can add an alternate email, but I don't see anywhere that I can select that email when I am sending things.   


    Sorry to be long winded.  Appreciate any suggestions or advice.

  • Travis
    Travis Employee

    Thanks for clarifying! 


    Emails will only send from your primary email address. If you want to send from an alternate email, that email address will need to be the primary email on the account you are sending emails from. 

This discussion has been closed.