Vertical Layout for Alerts

Glenda K.D.
edited 12/09/19 in Smartsheet Basics

Is there a way for us to control/customize the format of the alerts we receive between vertical or horizontal? 

We prefer the vertical formatting over the horizontal as it is easier to read and the formatting carries when we have to forward the email. I have several sheets where when I first set-up the alerts, they came in the vertical format but in the last week have started receiving alerts in the horizontal format which is confusing.

I don't understand what caused the formatting to change in the first place since it was working in vertical formats in the beginning and I cannot figure out how to change it back.

Appreciate any help!