Using the Forms - Issue with Photo Upload

Welcome to the New Smartsheet Online Community


You’ll notice that things have changed a bit. If you need help getting oriented, please take a look at the posts here in the Welcome to the Community category.

Welcome to the Smartsheet Forum Archives


The posts in this forum are no longer monitored for accuracy and their content may no longer be current. If there's a discussion here that interests you and you'd like to find (or create) a more current version, please Visit the Current Forums.

Using the Forms - Issue with Photo Upload

I am using smart sheet to create a IT ticket system for our office.  

 

The web form has been working great; however, the upload (file attachement) button doesn't  seem to allow android users the abliity to access to their photo gallery -- they can access the camera to take a picture at that time or access other documents/files on the phone (but no pictures). I had a user try this on multiple mobile browers on Samsung Galaxy. Also, this does not seem to be an issue for iphones  - I am able to "choose existing" photo. 

 

Has anyone else had this issue?

Tagged:

Comments

  • TravisTravis Employee

    Hi Tom, this sounds like a specific issue for the device. It could be a default setting or something specific to that Samsung device. I just tested this on my Android phone (Motorola Nexus 6) and this is what I see: 

     

     

    You will notice I have the option to select images from my Gallery. I also checked with my colleagues Galaxy S3 which had a similar menu where you can select documents, images, etc. 

     

    Have you tried locating your images through the file manger you see when you select Documents/Files? Most Android devices store them on sdcard/DCIM/Camera

     

     

    If you cannot locate your photos, attach a screenshot of what you are seeing with the model of Galaxy (S4, S5, etc) you are using and we can investigate further. 

    Screenshot_2015-06-02-15-38-11.png

This discussion has been closed.