Alerts stopped working
Late yesterday on 04/04/2019 our alerts on more than one of our sheets stopped working. I turned some on and off and tested a few different sheets, but they are all not working. I know I received an Update from Smartshets yesterday that Smartsheet was updated. So, could that be the issue? I have not changed anything on my sheets to cause this issue.
Comments
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Hi Dana,
I have had no issues, and I have heard nothing from my clients.
If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team
Hope that helps!
Have a fantastic weekend!
Best,
Andrée Starå
Workflow Consultant @ Get Done Consulting
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
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I followed up with my IT team and my Outlook server changed, but I have to accept the change. Since I did not want to cause issues I clicked cancel. So I will see if accepting the server change will fix my issues with alerts and report back if it does fix the issue.
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My email alerts have also stopped working since the end of last week. I have logged a ticket with Smartsheet Support
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I am having a similar issue. I have several workflows for sending notifications and requesting approval that worked fine yesterday, Aug 31, and today, Sep 1, none of the workflows work. NONE. I have checked my settings. I have checked the triggers, the conditions, the email addresses and I can not find the issue. I also noticed that some rows fields are automatically populating and locking, and I didn't create this workflow. I submitted a request for help to their support team as well. Did anyone find a solution?
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