Alerts stopped working

Dana Moody

Late yesterday on 04/04/2019 our alerts on more than one of our sheets stopped working.  I turned some on and off and tested a few different sheets, but they are all not working. I know I received an Update from Smartshets yesterday that Smartsheet was updated. So, could that be the issue? I have not changed anything on my sheets to cause this issue.

 

Andrée Starå

Hi Dana,

I have had no issues, and I have heard nothing from my clients.

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team

Hope that helps!

Have a fantastic weekend!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

Dana Moody

I followed up with my  IT team and my Outlook server changed, but I have to accept the change. Since I did not want to cause issues I clicked cancel.  So I will see if accepting the server change will fix my issues with alerts and report back if it does fix the issue.

 

handmadetsunami

My email alerts have also stopped working since the end of last week. I have logged a ticket with Smartsheet Support

Gee114

I am having a similar issue. I have several workflows for sending notifications and requesting approval that worked fine yesterday, Aug 31, and today, Sep 1, none of the workflows work. NONE. I have checked my settings. I have checked the triggers, the conditions, the email addresses and I can not find the issue. I also noticed that some rows fields are automatically populating and locking, and I didn't create this workflow. I submitted a request for help to their support team as well. Did anyone find a solution?