SmartSheet Slow or Down

tgaleza

After this weekend's maintenance, my SmartSheet access is incredibly slow. I've had several times this morning where I've save or refreshed small sheets and seen the 'spinning wheel' for well over 30 seconds. In some cases, I receive a dialog message indicating that "SmartSheet couldn't be reached - check your internet connection". My internet is fine (gigabit Fiber) - all other apps are working perfectly. 

Anyone else having issues? 

 

Update - now after receiving the 'spinning wheel' for a while, it simply says "Site can't be reached". 

 

Tim

jfrost

Yes, I have the same exact issue.  Has anyone contacted Support directly yet?

Gwen Cooper

We had the same issue and noticed that reports were not updating with data from sheets...then the system went down for a few minutes.  It is now back up for us and reports are now pulling through data from their underlying sheets again.

amy.c-t

Yes, our organization is experiencing the same issue. Some users are not able to login and the screen says "Smartsheet is loading" and others are getting different errors like the attached. 

lisa.hollister84496

Same. Not loading at all or very slow.

MDudley

I am seeing the same thing on my side, the system will work for a second and then it errors out as if we lost internet some times and cannot connect errors.  Will continue to test.

MDudley

I have yet to reach out, was going to give it a little time first.  However I am on the west coast so my users are only starting to come in so it is not urgent yet.

SRyan

We are having the same issue and I am going to be monitoring this thread for further updates. We have tried different browsers and also restarting, but the issues are persisting. I've sent a department email advising users to keep records of their attempted activity so we can make sure everything saves once the system is back up. Has anyone made a report to tech support yet this morning?

MDudley

Following up with a screen shot of the error.

Mike Wilday

Hi All, you can also check the status of smartsheets here: https://status.smartsheet.com/ as well as sign up for automatic updates.

MDudley

Thanks a bunch Mike!  This was very helpful.

Mike Wilday

Absolutely! Glad I could be of help! 

Andrée Starå

Hi all,

Monitoring - A fix has been implemented and we are monitoring to ensure continued stability of this feature. 

Apr 15, 10:51 PDT

Check https://status.smartsheet.com/ for up-to-date information.

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

SRyan

Things seemed to be improving, however, we just had report of two users getting the "Site not Available" error when trying to access a report. I am monitoring the status site, but wanted to provide feedback.

Shaine Greenwood

Hello—

We were experiencing an issue with Automated Workflows which may have caused your workflows to be delayed, not send, or for you to receive an email stating that your workflow rule was disabled.

For details on this issue, and for you to subscribe to receive Status updates on Smartsheet services, subscribe to notifications from our Status page: https://status.smartsheet.com/