Email message sent out of comments not working?

Sammy Farmer
edited 12/09/19 in Smartsheet Basics

Hello there,

Just curious if anyone else is experiencing this? A few people in my organization have mentioned that the email notifications they are sending out of their comments are simply not going through. When I tested it myself, I found that it's not working for me either.

I ask to see if it's an internal problem for us somehow or if it's a site-wide issue. Thanks for your time!


  • Shaine Greenwood

    Hi Sammy,

    We were experiencing an issue yesterday with alerts and notifications not being sent out. We've since implemented a fix for this and are currently monitoring the situation to ensure stability.

    Please check out Status page for more info on this event, as well as updates on the 

    If you're still experiencing an issue with this, please contact our Support team.