Sign in to join the conversation:
Fields that I have been pulling from Jira into my project sheets are no longer appearing in the "Add Fields" drop down menu on the "Map Jira fields to sheet columns" in new workflows. I don't know what happened or how to get them back.
Hello,
For fields to be available for use in the Jira Connector, those fields must be present within the Create and Edit Issue Screens in your mapped Jira Projects. If you were using those fields before but they aren't appearing in any Jira Connector Workflows now, it's possible a Jira Admin made changes and removed those fields from the required Screens.
You can read more about editing Issue Screens here: https://confluence.atlassian.com/adminjiraserver/defining-a-screen-938847288.html
If that doesn't seem to explain this, please reach out to Smartsheet Support and we'll be glad to help! You can reach us at: https://help.smartsheet.com/contact
If you need assistance from Smartsheet Support, I'd recommend including the following information when writing in to ensure we can get a solution for you as quickly as possible:
Hope that helps!
Best,
Nathan
Solution:
1) Create a JIRA Project that pops up as the first JIRA Project in your Production Environment (ex: AAAAA Smartsheets Connector"
2) Within 1 issuetype, doesn't matter, add all needed fields to the 'Create' & 'Edit' Screen.
This solution worked for my company
@Paul Newcome , Hope you are well. Question for you, meant to ask quite some time ago but forgot. You had shared this right after Engage 2025. I'm unfamiliar with the view and how to create it. Can you tell me about this view?
I am trying to change owner on a Smartsheet sheet to the owner of the workspace it is located in. I keep getting an error message stating the permissions need to be managed at the workspace level. I am unable to change owner for the sheet at the workspace level. Not sure how to accomplish this change. HELP!
I would like to add two dynamic filters as a widget within my Dashboard to define a date range (start and end date) which would then return a count value to that same Dashboard. I have been searching for answers but am not coming up with the solution I'm looking for. What is the cleanest way to configure this?
