Welcome!

Workflow Alert Not Working On Hyperlink Updates To a Cell

Hello All

I love workflow alerts, they take care of so much emailing I had to do myself before

But one variation is not working. Maybe it is just me but if anyone else also experienced same please add here.

I have workflow set to alert a number of users when a row changes.

This rule works fine for almost every change but when a hyperlink value to a cell in the row is changed then this workflow alert is not working.

To make sure that this problem is real I made a change to hyperlink value in a cell then saved the file. No alert came to my assigned alert user accounts. After a few minutes, I added a comment (I have another workflow alert in the same sheet to alert users when any comment is added) . The alert email came. It is worth noting that changes to hyperlink value from no hyperlink value to hyperlink value assigned to a cell, did produce the alert email. But if any existing hyperlink is changed (which means the row is changed) there is no alert generated and this is a BIG problem actually.

Can this be fixed please.

Kind regards

Fazal

Find more posts tagged with

Comments

Andrée Starå

Hi Fazal,

Unfortunately, you are correct. I tried it, and I can see that changing the hyperlink doesn't affect the Modified column, so it's not registered as a modification/change.

I think it's a bug.

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team

Hope that helps!

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

FazalurRehman

Thanks Andree for sharing my issue and responding to it.

I have sent a request to the link you provided for fixing possiblle bug and the support ticket number is 03386352.

Have a blessed week

Kind regards

Fazal

Andrée Starå

Happy to help!

Best,

Andrée

Sign in to join the conversation!

Quick Links

Trending discussions

I am getting an error message when attempting to export to excel
I am attempted to export to excel. I have two different smartsheet documents to export. One of them exported to excel fine, but not the other. This happened a few weeks ago. I make sure all columns were the correct size & no cells were hidden. "We have found a problem with (file) Do you want us to try and recover as much…
Need Help w/ Report View - Nothing Is Showing
Hello Smartsheet Community, I need some help with a report that I created and shared with a customer. The customer is not seeing any of the information that is pulling into the report. See screen shot below that the customer texted me. I do have the report filter only showing the customer their product pulling from our…
How can I hard code a cell based on a trigger?
BLUF: When I create an Invoice, I need the cell-link to my live price data to be severed. I currently have a Price sheet for my products that is updated frequently. I use Control Center to create Projects, which includes an Invoice sheet. I have a dropdown on my invoice sheet to select a product, and then I use Index…