Workflow Alert Not Working On Hyperlink Updates To a Cell

FazalurRehman

Hello All

I love workflow alerts, they take care of so much emailing I had to do myself before

But one variation is not working. Maybe it is just me but if anyone else also experienced same please add here.

I have workflow set to alert a number of users when a row changes.

This rule works fine for almost every change but when a hyperlink value to a cell in the row is changed then this workflow alert is not working.

To make sure that this problem is real I made a change to hyperlink value in a cell then saved the file. No alert came to my assigned alert user accounts. After a few minutes, I added a comment (I have another workflow alert in the same sheet to alert users when any comment is added) . The alert email came. It is worth noting that changes to hyperlink value from no hyperlink value to hyperlink value assigned to a cell, did produce the alert email. But if any existing hyperlink is changed (which means the row is changed) there is no alert generated and this is a BIG problem actually.

Can this be fixed please.

Kind regards

Fazal 

 

 

Andrée Starå

Hi Fazal,

Unfortunately, you are correct. I tried it, and I can see that changing the hyperlink doesn't affect the Modified column, so it's not registered as a modification/change.

I think it's a bug.

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team

Hope that helps!

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

FazalurRehman

Thanks Andree for sharing my issue and responding to it.



I have sent a request to the link you provided for fixing possiblle bug and the support ticket number is 03386352.

Have a blessed week

Kind regards

Fazal

Andrée Starå

Happy to help!

Best,

Andrée