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HTTP/1.1 403 Forbidden

Team,

I am using the Sample code provided with the SDK and it works on my desktop (Windows 10 - JDK 1.8.x). The same code deployed on my Linux server - JDK 1.8 fails with the following error

What is the cause of this error when it works fine on my desktop?

{

request:{

    command:'GET https://api.smartsheet.com/2.0/sheets',

},

response:{

    status:'HTTP/1.1 403 Forbidden',

    body:'**contentType 'text/html; charset=utf-8' not logged**'

}

}

com.smartsheet.api.SmartsheetException: com.fasterxml.jackson.core.JsonParseException: Unexpected character ('<' (code 60)): expected a valid value (number, String, array, object, 'true', 'false' or 'null')

Its clear that I am receiving a HTML instead of a JSON.

I have also enabled

    static {

        // Uncomment these lines to enable logging to console

        System.setProperty("Smartsheet.trace.parts", "RequestBody,ResponseBodySummary");

        System.setProperty("Smartsheet.trace.pretty", "true");

}

Thank you

Prashanth

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Comments

dAVE Inden

A request will return a 403 Forbidden status code when the Authentication fails. The response body for your request might look similar to this if you logged it:

{

"errorCode": 1004,

"message": "You are not authorized to perform this action.",

"refId": "61yc3htatye3"

}

Have you looked at the Authorization Header on your request to verify it has an Access Token being passed? How have you configured the client for making this request?

Prash

Dave,

Thank you for a quick response. I am using the Sample code provided in the SDK and it works fine on my local but fails from our development environment. So it must be something else.

Is there any other debugging i can enable to see whats going out?

Thank you

Prashanth

dAVE Inden

Prashanth,

There is more information on logging with the Java SDK in the Advanced topics section on Github here:

https://github.com/smartsheet-platform/smartsheet-java-sdk/blob/master/ADVANCED.md#logging

That should help you to see what is being sent to the Smartsheet API and what is being received back to your application.

Have you confirmed you can reach the Smartsheet API from your development environment? Could there be a proxy issue?

Info on that is in the Advanced topics as well here:

https://github.com/smartsheet-platform/smartsheet-java-sdk/blob/master/ADVANCED.md#overriding-http-client-behavior

Prash

Let me check. I will get back in case i have any questions.

Prash

Dave,

Below is the request and the response. The Authorization header has the Access token being sent. Not sure why SmartSheet is refusing access.

{

request:{

command:'GET https://api.smartsheet.com/2.0/sheets',

headers:{

'Authorization':'Bearer ****p7hx',

'Content-Type':'application/json',

'User-Agent':'Smartsheet Java SDK/2.2.9/smartsheet-sdk-java-2.2.9.jar!com.smartsheet.api.SmartsheetBuilder/Linux Java HotSpot(TM) 64-Bit Server VM Oracle Corporation 1.8.0_51',

},

},

response:{

status:'HTTP/1.1 403 Forbidden',

headers:{

'Cache-Control':'no-cache',

'Connection':'Keep-Alive',

'Content-Length':'671',

'Content-Type':'text/html; charset=utf-8',

'Pragma':'no-cache',

'Proxy-Connection':'Keep-Alive',

},

body:'**contentType 'text/html; charset=utf-8' not logged**'

}

}

Thank you

Prashanth

Prash

Dave,

Our proxy was blocking the traffic. I will let you know if it got fixed at our end. Thank you for your assistance.

Prashanth

dAVE Inden

Glad to hear. Sounds like you are making progress!

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