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Cells deleting contents
When i click into a cell the contents deletes.
The cells have been prepopulated by an admin user and when i want to view a cell in the line or to mark task as completed the data within the cell is removed.
(This is only when i click once)
Comments
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Wow Sarah, that is a new one on me.Β
I am wondering if you have browser issues? Can you replicate the issueΒ
a) at all?
b) in a different browser ?Β
If you can replicate this issue then I suggest you contact support@smartsheet.com and share the offending sheet with them for some diagnosis.Β
If you cannot replicate the issue I would just suggest you update your Browser, check for Cookies and just some general IT maintenance.Β
Good luck
Richard
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Hi Sarah, I have seen this before if a user has Caffeine installed on their computer. Caffeine is an app that keeps your computer awake so you dont have to keep entering your password.
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Do you use Caffeine?Β
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If you dont, contact support@smartsheet.com and they can help troubleshoot. Most likely there is some interference from an app, extension, or other software on your computer.Β
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That app sounds like a reallly bad idea.
I am the only one concerned with security and privacy?
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Craig
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I think i'll take my Caffeine in a mug then!Β
Richard
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