Adding a license?

jb@59069 ✭✭✭✭✭✭
edited 12/09/19 in Smartsheet Basics

We currently have 3 licensed users, I need to add another.

Apparently this is not something Smartsheet has any interest in doing.

I have emailed [email protected] three (3) times: Last Thursday, Friday and yesterday.

I have called 6 times, NEVER got in touch with a human, only the option to leave a message and that I would receive a call the next business day: Twice Thursday, 3 times Friday and once yesterday. Of those times, I have left 3 messages with my email and phone numbers, land line & mobile. NO ONE has called back.

In my Smartsheet Account Admin, License Request Management, Buy now, I receive a pop up that states our account is set up for direct billing, but will not let me buy another license.

I have emailed a screen shot of that message to Smartsheet but received no response.

All of these attempted contacts have been made during business hours, PDT.

What does it take to get a response when I want to pay Smartsheet more money?