Form Entries Lagging

BTaylor_19

Beginning last week, many users of our forms have experienced severe lagging when typing in text.  I've tested it on 3 browsers and there is a definite slow down. I have also noticed a slow down in loading sheets in general.  Is anyone else experiencing this? Does the size of a sheet affect the speed of data entry into a form? 

Andrée Starå

Hi,

Can you share the form and I'd be happy to test it out!

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team as well. Smartsheet Support Team

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting

Nick Burrus

Are you using a Chromium based browser? If so, when Smartsheets are opened in two separate windows at one time, it lags drastically, especially in Vivaldi. This is a Smartsheet issue and not a you issue. It'd probably be fixed soon. 

Shaine Greenwood

Hi Everyone,

The product team is aware of the issue and resolved it last night. If you continue to experience a lag, please submit a ticket to the Support team.

Andrée Starå

Thanks for the update Shaine!

Best,

Andrée

BTaylor_19

Thank you.  The lagging has been fixed, but we seem to be having another issue. One of our fields in the form is a drop down and links to a name field in the corresponding sheet. In the past, when you started typing in the drop down of the form, it would bring you directly to that area of the drop box.  (ie: start typing Ta and it will bring you to Taylor) This function doesn't seem to be working any longer.  You can scroll through through to the name, but that is cumbersome as there are thousands of records in the form. Is this also a known issue?