Switch from Office365 "work account" sign in to regular sign in

dschaefer

I currently use the Office365 sign in and would like to change to a regular email & password sign in. I found this discussion about switching to an Office365 sign in, but not one about switching from it.

How do I do that?

Alejandra

Hello,

If you don't want to use the Office 365 login method, enter your email address into the field and then click Continue. If needed, more information on log in methods can be found here: https://help.smartsheet.com/articles/518528-logging-in-and-out

If you're unable to log in with email and password, it's possible the log in method was disabled by the System Administrator for your plan. More on this here: https://help.smartsheet.com/articles/855284-security-controls-enterprise-only

dschaefer

That doesn't work, or I'm not understanding what you mean.  At the login page there's no "Continue" button.

I'm prompted for an email address & PW.  If I enter my email address and leave the PW blank (because I don't have one since I've been using Office 365) and click login, I get an error.

Alejandra

You could also reset your password by using the link here: https://app.smartsheet.com/b/pwd?lang=en_US

You'll be prompted to enter your email address and then a reset password link will be sent to your email. Once you select the reset password link that was sent to your email —all you'll need to do is enter a new password. 

I hope this helps!