Are there any templates for building an FAQ database?
Unfortunately, as far as I've seen, there isn't. I have a simple one and, I'd be happy to share it with you.
Email me at [email protected], and I'll share it.
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Has a smartsheet-originated template or solution been created between the time of this question (2019) and now (2021)?
I've tried searching google and smartsheet. I am not finding anything, though perhaps I am not using the proper key phrases that would help me find it. Thank you!
Hi @Dana Vincent
Smartsheet's solution center doesn't currently have a specific template for a Q&A sheet. However, the RFP Management Template Set does have a "Responses and Assets by Category" sheet which could be used as a starting point if that would work for you? It may be more complex than what you need, though.
Can you describe your current process a bit more, or what you are looking to do?
Hi @Dana Vincent,
I'm not sure if you're still looking for a solution 1.25 years later, but I was recently looking for the same thing. After playing around with things for a bit, I was able to wrestle some FAQs into a report using the format below:
The way I did it was to build the report to only show the Primary Column (containing the answers), and then group first by Category and then by Question. Here's the source Smartsheet:
Note that in the report, I renamed the Primary Column to "FAQs".
Also note that in the screenshot, "Field Question 1" is collapsed - you can collapse/expand by question and/or by Category using this layout.
Hope this helps!
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