Reminder Escalation

Greta Lee
Greta Lee
edited 12/09/19 in Smartsheet Basics

Hello there!

I set a reminder in the grid view to inform the project owners of the 4 teams that they know before the start date, if they don't change the status to "Complete", they will be reminded every 3 days, if they change, it will no longer Remind. Now, I want to set up an upgrade reminder based on the previous reminder, it will send an overall dashboard to their manager, if they have not changed status after 3 reminders (or overdue days > X days), the dashboard contains all 4 Team pending projects.

Is there any way to achieve this?