Notifications aren't being sent
Hello! I've had a notification set up since March that sends to 2 other people besides me whenever I add or change anything in my Smartsheet. It worked beautifully until July 4th. I've changed nothing, but the notifications stopped sending. The last one any of us received was on July 3rd. Is anyone else having this issue?
Comments
-
Hi Paula,
That's strange!
If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team
Have a fantastic weekend!
Best,
Andrée Starå
Workflow Consultant @ Get Done Consulting
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
-
This has happened to me before, and it was a bug. I had a rule where if checkboxes get checked off, an alert goes out, and it stopped working one day. Support told me to change the symbol to another binary option like stars instead, and that worked.
Is your rule based on a formula that has "TODAY()" in it by any chance? Because if so, those don't usually update unless someone logs into the sheet. So if you hadn't logged in after July 4 then it might not register.
-
Hi,
Thanks for sharing! Great to know if I see similar issues for myself or my clients.
Have a fantastic week!
Best,
Andrée Starå
Workflow Consultant @ Get Done Consulting
SMARTSHEET EXPERT CONSULTANT & PARTNER
Andrée Starå | Workflow Consultant / CEO @ WORK BOLD
W: www.workbold.com | E:andree@workbold.com | P: +46 (0) - 72 - 510 99 35
Feel free to contact me for help with Smartsheet, integrations, general workflow advice, or anything else.
Categories
- All Categories
- 14 Welcome to the Community
- Smartsheet Customer Resources
- 63.5K Get Help
- 402 Global Discussions
- 213 Industry Talk
- 450 Announcements
- 4.7K Ideas & Feature Requests
- 141 Brandfolder
- 135 Just for fun
- 56 Community Job Board
- 454 Show & Tell
- 31 Member Spotlight
- 1 SmartStories
- 296 Events
- 36 Webinars
- 7.3K Forum Archives