Notifications aren't being sent

07/13/19 Edited 12/09/19

Hello! I've had a notification set up since March that sends to 2 other people besides me whenever I add or change anything in my Smartsheet. It worked beautifully until July 4th. I've changed nothing, but the notifications stopped sending. The last one any of us received was on July 3rd. Is anyone else having this issue? 

Comments

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    Hi Paula,

    That's strange!

    If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team

    Have a fantastic weekend!

    Best,

    Andrée Starå

    Workflow Consultant @ Get Done Consulting

    SMARTSHEET PARTNER & CONSULTANT / EXPERT

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

  • SYSPKSYSPK ✭✭✭✭✭

    This has happened to me before, and it was a bug. I had a rule where if checkboxes get checked off, an alert goes out, and it stopped working one day. Support told me to change the symbol to another binary option like stars instead, and that worked.

    Is your rule based on a formula that has "TODAY()" in it by any chance? Because if so, those don't usually update unless someone logs into the sheet. So if you hadn't logged in after July 4 then it might not register.

  • Andrée StaråAndrée Starå ✭✭✭✭✭

    Hi,

    Thanks for sharing! Great to know if I see similar issues for myself or my clients.

    Have a fantastic week!

    Best,

    Andrée Starå

    Workflow Consultant @ Get Done Consulting

    SMARTSHEET PARTNER & CONSULTANT / EXPERT

    Andrée Starå | Workflow Consultant / CEO @ WORK BOLD

    W: www.workbold.com | E: [email protected] | P: +46 (0) - 72 - 510 99 35

    Feel free to contact me about help with Smartsheet, integrations, general workflow advice, or something else entirely.

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