Unable to Access File

kathryn.barry

Everyone in our company is unable to access a file that we have created ourselves. The attached error asks that we Request Access but no one is getting an email.

Is there something else I can try? It is a document that has not been accessed in a few months. Would it be deleted after a certain period of time if that's the case?

If someone could help, it would be greatly appreciated

Kathryn 

Andrée Starå

Hi Kathryn,

Who is the owner of the object?

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team

Hope that helps!

Have a fantastic day!

Best,

Andrée Starå

Workflow Consultant @ Get Done Consulting