Three bars not visible to some users

gbaty

I am a non-IT but departmental Smartsheet champion and extensive user who is having trouble with some of my new users. All are able to login to our enterprise edition Smartsheet, however some don't have the three bars in the left upper corner and I think also are unable to see the Dynamic Views. Is this related to how they are logging in?

Mike Wilday

This article on Dynamic view has some specific information about viewing the dynamic views. Its possible access hasn't been established for the entire domain. 

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Sharing: Define Who Has Access

On the Sharing page, you’ll:

• Specify administrators who will be able to see and edit source data from the view, but who can also edit the view settings (they must also be shared to the source item with Admin-level permissions, see Share Sheets and Reports).
• Share the view to people. What they’ll be able to see and edit depends on the settings chosen on the General, View Display, and Details Panel pages as described in the sections above. (They don’t need to be shared to the source content.)
• Enable access for an entire domain. What they’ll be able to see and edit depends on the settings chosen on the General, View Display, and Details Panel pages as described in the sections above. (They don’t need to be shared to the source content.)

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IanN

Hello gbaty,

There are a lot of variables that would need to be investigated in order to get to the bottom of this. Please reach out to our Support Team here: https://help.smartsheet.com/contact. 

When you submit, please be sure to let us know the email addresses of the affected users. If you can, please also provide some screenshots that show the behavior or error messages they're seeing. 

The three line menu in the upper left should be available for all users as it's not related to payment type or plan. It would be awesome to see what options those users do have on the left side of the screen. 

Thanks,

Ian