Is there a way to merge two Enterprise Account Users?

edited 12/09/19 in Smartsheet Basics

Currently there are two Enterprise Accounts created for some reason. So I am unable to add an Enterprise User from 'Enterprise Account A' through our User Management in 'Enterprise Account B'.

As per instructions, if we delete these users from 'Enterprise Account A':

1. Will their Licensed User license be removed from their 'Enterprise Account A'?

2. Will their Licensed User license be brought over to 'Enterprise Account B'?

3. Will their Sheets Owned in 'Enterprise Account A' be lost or can these sheets be transferred to 'Enterprise Account B'? If transferable, how?

Appreciate the response.

Thank you!



  • Alejandra
    Alejandra Employee


    If the System Admin on account A, removes a licensed user from their account, the user's license would be revoked and their license has becomes available on account A (the license will not be transferred over to account B).

    Also when a System Admin removes a licensed user from their account, they're given the option to transfer the user's owned items to another user on their account (as per the user agreement). However, this is optional —a System Admin can allow a user to retain their owned items.

    If the System Admin allows the user to retain their owned items, any sheets they own will become read-only and will be deleted after 30 days. If the user is assigned a license within those 30 days, the sheets will no longer be in a read only state and can be accessed from the user's account.

    If needed, more information on this can be found in our help article: