Contact field on form not working from web, ok on mobile

shannon_d_aep

I have a form that has a contact field (email). It's a required field and the form just recently started acting glitchy. When accessing the form from a web browser, it does not allow the user to type anything and they can only select from past field values. When accessing the form from the mobile app, it works as expected (user can choose from the list OR type a new value). I submitted a ticket but just wondered if it was just me or...?

 

The prompt in the web form only says 'Select'.

The prompt in the mobile app form says 'Select or enter value'.

Paul Newcome

When accessing the web form, are the users signed in?

Andrée Starå

Hi Shannon,

I'm with Paul, and it's probably permissions that are causing it.

Hope that helps!

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD