Custom Message (html) in Automated Workflow

I setup a number of workflows a couple months ago to kick of at the beginning of each month. I've got html within the custom message that worked great for the first couple months. When the notifications were kicked out yesterday, they all show the html tags within the email. Did something happen recently which no longer allows html within the workflow's custom message?

Thanks,

Aaron

Find more posts tagged with

Email Notifications

Comments

Andrée Starå

Hi Aaron,

Haev you tried it again so that it wasn't a temporary glitch?

If you haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team

Hope that helps!

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

aaron.fye73391

Smartsheet support unfortunately responded with "It may be possible that we supported this in the past, but it isn’t expected, supported behavior. HTML markup in custom messages isn’t officially supported but I've let our Product team know about your interest in this feature."

Andrée Starå

Ok.

Thanks for sharing!

Sign in to join the conversation!

Quick Links

Trending discussions

Pulling dates across different Sheets
Hi, we are using Smartsheet for our construction company and are looking for some assistance. When I create a new programme/schedule I use a new sheet for each project. We use a lot of the same subcontractors across multiple jobs and are looking to avoid clashes of dates for subcontractors on different jobs. Is there a way…
Auto Colouring Gantt Charts
Hi, We use Smartsheet for creating schedules/programmes for a construction company, we use a lot of the same subcontractors across the different projects. We are trying to be more organised and Smartsheet is certainly helping with that. What I am trying to do currently is when I put in the title of the subcontractor e.g.…
Can input from one form separate to two rows when they input to sheets based on conditions?
We currently ask people to select one form per one need for referral into a program. For example, I want to submit a referral to a community health team and another one to behavioral health team. I need to submit two separate forms because each form submission will create one row to master task list where it then auto move…