A user can't access sheets

Cyril Rannou
edited 12/09/19 in Smartsheet Basics


Since last week one user can't acces to sheets anymore.

-She can't see old sheets neither new sheets,

-She see's the list of sheets she should have access but can't open it

-Her team can access

-Her count is active, i also activate a licence for her since she report the bug,

-We try in private navigation and after the erase of cache and history

Have you any idea ?


  • IanN
    IanN Employee

    Hello Cyril,

    This sounds like something our Support Team will need to look into. Since you've tried the basics of clearing cache and using an Incognito window, it doesn't sound immediately browser related.

    I recommend have her taking screenshots (full screen) that can demonstrate what she's seeing to our team. In addition to screenshots, please mention that you've tried clearing cache and you might also want to include the URL to this thread so our team can use it as a reference. 

    If you've never submitted a help ticket, you can do so here: https://help.smartsheet.com/contact.