Reconsider Restricting Cell History to Licensed Users Only

Dan Davis
Dan Davis
edited 12/09/19 in Smartsheet Basics

To The Smartsheet Product Team:    The Smartsheet protocol to allow unlicensed users limited access to the Smartsheet system has been an extremely valuable element of your product.  This practice had a very impactful part of my decision to pitch your system to our organization.  Thank you for offering this open access capability. 

Regarding the announcement today to restrict certain capabilities to licensed users only, I respect your decision to tighten the reins a bit on your system and I support this decision.  There is, however, one extent of your restrictions that I would ask you to reconsider, which is disallowing unlicensed users access to cell history.  This feature has been very helpful in tracking past actions taken on tasks, and I have been successful in training my staff to be self-sufficient in using this feature without needing to come to me to resolve issues.  Taking that away from our non-licensed users would be taking steps backwards in our success with the Smartsheet system.

The cell history feature does not seem to be associated with developing, creating, or manipulating sheets.  Just as non-licensed users can read or edit data in a given cell, without making changes or modifications to the structure of the sheet, viewing the cell history is purely just the ability to read a collection of past edits for a cell without the ability to change the structure of the sheet.

I support your action to initiate the other restrictions noted in your message. I hope you will give more consideration to the value of non-licensed users being able to access the View Cell History feature.

Thank you,


  • Mike Wilday
    Mike Wilday ✭✭✭✭✭✭

    I second this request. Having the ability for a non-licensed user to review the cell-history helps them to determine what's occurred in cell's they may be responsible for. Understanding the history of a cell is vital for some of our team members as well. 

  • Ella
    Ella ✭✭✭✭

    We are also using this feature extensively.Removing it would disappoint many of our users and would hinder our productivity. 

  • paulen
    paulen ✭✭✭

    Please, do not kill this functionality!!! It is very important for confidence that the changes made are registered and at the right direction. Even if it is not used extensively, when it is needed is of upmost importance!!!

  • mashermags

    Just received the notification from Smartsheet that “Upon further review, we have decided that at this time we will maintain access to the View Cell History feature for all users”. This is excellent news, and a fine example of a company listening to fair and constructive feedback from its customers and acting accordingly. Well done to the Smartsheet team!

  • Dan Davis

    Much thanks to the Smartsheet Team for keeping Cell History available to unlicensed users!!  The announcement came out yesterday.  Thank you for listening to our concerns and acting on our behalf.

    To all users, see this as a demonstration of the positive commitment Smartsheet has to their customers.  Nice!!