User attachments

KyleAnderson

Hi,

My team members are unable to attach files under the Individual Plan. According to the Smartsheet features attached, I should have this feature on my plan.

 

Thanks,

Kyle

Andrée Starå

Hi Kyle,

Do you get an error message?

Check the limits here as well: https://www.smartsheet.com/legal/limits-policy

Hope that helps!

Have a fantastic day!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

KyleAnderson

Hi Andree,

I have looked at my usage limits and we are still well within range (523MB of 50GB).

Please see attached screenshot of one of my colleagues error message.

Kind regards,

Kyle

Andrée Starå

Ok.

How is your colleague shared to the sheet? What permission level?

KyleAnderson

I am unable to see the permission level. Even though I am an Admin, I don't have access to see the User Management.

Andrée Starå

It's not the user management area I'm thinking of. I meant how your colleague is shared with the sheet. It looks like it's shared with viewer access.

Can you check?

 

KyleAnderson

I can't see that information.

 

It all seems to be working now though. Everyone is able to upload attachments.

 

Thanks for your help.

Andrée Starå

I'm always happy to help!

Glad to hear that it's working again!

It was probably a temporary glitch then.