Impersonate capability for System Admins

As System Admin for another PPM tool, I had impersonate capability to use the appropriate permissions to emulate a user and quickly and easily support them without requiring their password. Is there a workaround in Smartsheet that provides a similar impersonate capability? Is this an enhancement request other System Admins would support?

Find more posts tagged with

Enhancement Request

Account and User Management

Comments

Andrée Starå

Hi Christina,

What I do when I test solutions that I build for clients is to use users that I've added to my account. I've named them Admin, Editor and so on.

Would that work?

I now see that I misread your post completely! Sorry about that!

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

J. Craig Williams

That isn't quite the same thing Andrée.

The issue (at least for me) is not what a particular user type can do but what an actual real user is experiencing.

If I had $0.05 for every time I have heard "wow Craig, I've never seen THAT behavior before!" I'd be off the grid and enjoying a drink in some distant locale. Sometimes the assume-user feature lets the sys admins figure out what is going on.

Otherwise, the refrain is "well, it works on my computer"

Craig

Andrée Starå

I should have been more clear! I use those users to log in (incognito) to that account to see it how they see it.

Make sense?

I can relate to the "I never seen that"

I now see that I misread the post completely!

Andrée Starå

To add.

Great idea! That would be a great addition to Smartsheet features.

Please submit an Enhancement Request when you have a moment.

Sign in to join the conversation!

Quick Links

Trending discussions

Monthly feedback from multiple individuals
Hello community, I need help figuring out how to set up a sheet to collect monthly comments on several projects. Each project is assigned to a different person who need to provide monthly feedback on its progress. Ideally, I would like them to receive a reminder notification on the report due date, followed by reminders if…
Sheet shows BLANK rows, there is a "MOVE rows" worflow, is that why?
Is it possible that a workflow that MOVES rows to another sheet too basically do a CUT/PASTE (like in Excel), and then you are left with BLANK rows on your original sheet? I cannot think of any other LOGICAL reason why this would happen. The users enter the data from an Intake Form, it gets placed onto this sheet. They do…
Sorting not working?
Hi. I have a sheet where I am sorting dates by ascending order. But the sorting functionality doesn't seem to be working. Instead of bringing all items with date values to the top of the sheeting and sorting them in ascending order, it leaves a gap. Is it a result of the "Next Review Due" column containing a column formula…