Update Requests
HELP / VERY ANNOYED
Today my Business Administrator was going about her business and Smartsheets without any communication to me as admin and paid user license or prior notice, seems to think it was ok to commercialise the update request function and convert a free log in / collaborator into a paying account user.
They are no longer able to do any update requests!
Can someone help or address this problem.
We have grown our paid licenses from 3 to 7 and have embedded it into our admin flows and now Smartsheets are creating these barriers for us to continue to grow our use on the system.
Not a happy customer and my satisfaction or referral for others to use this system has cut in half (at least).
Look forward to smartsheets getting in touch.
Best,
JC
Comments
-
Hello,
Apologies that this change caught you off guard. Please see my response to Jaye here for more details about the communication and changes to which capabilities require a license.
Gwyneth Casazza
Community Manager
Categories
- All Categories
- 14 Welcome to the Community
- Smartsheet Customer Resources
- 64.2K Get Help
- 419 Global Discussions
- 221 Industry Talk
- 461 Announcements
- 4.8K Ideas & Feature Requests
- 143 Brandfolder
- 142 Just for fun
- 58 Community Job Board
- 462 Show & Tell
- 32 Member Spotlight
- 1 SmartStories
- 299 Events
- 38 Webinars
- 7.3K Forum Archives