problem emailing by collaborators from within the app?

Richard Rymill SBP

Hi One of our Enterprise clients is having an issue suddenly this week doing what they have allways been able to do previously as Free collaborators? That is sending an email from the row menu offering "email" . 

They are now told they need to upgrade? anyone else suffering the same? 

Is this an enhancement? 

Richardr

Smarter Business Processes 

 

Andrée Starå

Hi Richard,

Unfortunately, yes. Smartsheet recently made a change that impacts free collaborators and unlicensed users and what they can do.

More info here: https://app.smartsheet.com/b/publish?EQBCT=258f80b10559472490a602df64fb3fa6

Hope that helps!

Have a fantastic day!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD