Sign in to join the conversation:
I can't receive smartsheet notifications to my protonmail account. Does anyone else have this problem?
Hello,
I'd suggest adding the following relays to your organization's trusted sender list:
If you're still not receiving automated messages, please reach out to our Support team and they can troubleshoot further with you.
Smartsheet intentionally blocks the domain protonmail.com by design. I am having trouble even getting my new account set up because I can't receive the confirmation e-mail at my Protonmail address. I opened a support ticket and this was their response:
"Upon checking our documentation as of 1/25/2021, we have confirmed with the product team that protonmail.com is blocked by design. With that being said, users with a protonmail.com email address, will not receive automated emails from Smartsheet. This includes automation, share sheet, at_mention, sign-up confirmation, password resets, and more."
I've made an enhancement request that Protonmail users be allowed to create a Smartsheet account. I don't understand why they block that domain?
Good afternoon, I am trying to utilize Linked Dropdown Columns for a manual process we have. We have many sheets that use a "Client Name" column with a dropdown list. Whenever a new client comes on or exits, we have to manually update every sheet that has a Client Name column and update the dropdown list. We do not have…
I'm trying to create a graph chart that captures monthly count of records by divisions (Northeast, West and Central) that should be stacked with a legend displaying each by different color like a presented in Excel. When I attempt to duplicate the process in Smartsheet I receive the following results. In Excel, I created…
This should be straightforward information but I can't find it anywhere. How do the Automation triggers work for attachments? I assumed: An attachment is Added = New attachment An attachment is Changed = New version of existing attachment. But I just had an 'Added' attachment notification trigger when I uploaded a new…
