Every 2 Weeks Alert Not Working

Melissa Shoumlisky

I set up an alert that says send an alert every 2 weeks starting on Monday, Nov 4 @ 9 a.m., the condition is the status must be 'Open."  

 

However, it doesn't send.  If I sent it to weekly, hourly, daily, it works but the every 2 weeks won't send.  What am I doing wrong?

Mike Wilday

Are you the "assigned to" individual that you're using for testing? If so, you need to allow for notifications in your user settings. User Menu > Personal Settings > Notifications. (See screenshot). Make sure that the checkbox for "receive notifications on changes you make" is set checked. 

Andrée Starå

Hi Melissa,

I think Mike missed the screenshot or the community is having technical issues.

Either way, here's a screenshot.

Hope that helps!

Have a fantastic week!

Best,

Andrée Starå

Workflow Consultant / CEO @ WORK BOLD

Mike Wilday

Thanks, Andree, It didn't load. Weird! 

Andrée Starå

Happy to help!

I've seen it on occasion, but there isn't any pattern. 

Melissa Shoumlisky

No. I’m not the assigned to. It’s not going out to anyone in the assigned to field. It only goes out if I set up a frequency other than “every other week.”

Mike Wilday

Hi Melissa, 

Based on your settings, the alerts are looking for a "contact" in the assignee column. Whoever is listed in the assignee column will get the alert. IF you don't have an assignee the alert will never send. There has to be a recipient for people to get the alert. 

Melissa Shoumlisky

Hi Mike,

I think you’re misunderstanding my issue. I have contacts in the assignee column. They are getting the alerts IF I set the frequency to daily or weekly. As soon as I change it to every other week, it stops working. 

Andrée Starå

Have you tried copying the workflow or creating a new with the same settings?

If you tried the above and haven’t already, I would recommend that you reach out to the Smartsheet Support Team. Smartsheet Support Team